Voice notes from Gaza: “Horrific” mass casualty event at Nasser Hospital

“I have never seen a mass casualty event like today”

“While we were having our break in the backyard of Nasser Hospital, we suddenly heard three heavy airstrikes, which shook the whole hospital. In 15 minutes, we could hear the ambulances starting to arrive. Medical teams and MSF teams at the hospital decided to launch a mass casualty plan. They stopped working in the outpatient department and 20 of our medical staff went to support the emergency room. The situation was very tense and crowded, and a lot of injured people were arriving.

In my experience, I have never seen a mass casualty event like today [Saturday]. Every corner in the hospital was busy. Every space was occupied by the injured or bodies of the dead. The medical staff were working very hard to save lives. Some patients passed away, unfortunately, because of the type of difficult injuries they had. Both the intensive care unit and the operation theater rooms were [fully] occupied.

Our anesthesiologist went to support the emergency room, and he discovered that his family were among the injured. He lost his nephew, and his daughters were injured. So even our medical staff, while they were working and trying to save patients, were receiving news that their families were among the injured or dead.”

“We felt the building shake” 

“In the morning, there were airstrikes about a mile from Nasser Hospital. We felt the building shake and all our staff were visibly concerned, …[and] called their loved ones to see what had happened. It [the area] was highly populated with markets, water points, and so they were afraid that they had lost family members.

When I first got to the hospital, they [medical staff] were trying to do chest compressions on a man who had died. According to the doctor, he had suffered traumatic injuries and there was blood in his mouth. We didn't have a suction machine to try to remove the blood from his mouth. He died.

The staff were feeling overwhelmed, stressed, [and] concerned for all the patients that we were receiving. There was one little boy with his father, [who]… had an injury to his back and the boy was just sitting there looking confused and bewildered, and we felt horrible for that family because I'm not sure that the boy understood that his father was the only surviving member of his family.

After about five to 10 minutes, there were reports that patients had started to come to our maternity department. I went down to the ground floor, where we have the emergency, pediatric, and maternity departments, and I could see a trail of blood leading to our inpatient maternity ward.

Because we don’t usually receive trauma patients in the maternity and pediatric wards, we were not prepared for this [mass casualty incident]. But the emergency department was so full and overwhelmed that the patients had nowhere else to go.
 
Because of the lack of pain medication, we had to give diclofenac injections [an anti-inflammatory drug, not usually used as first option for pain management of trauma cases] for patients with traumatic wounds, which clearly weren't enough. At one point, you just had people in the hallway moaning in pain. Even though they had [wound] dressings, the dressings were oozing blood. It was chaotic and quite horrific, and the hospital was trying to cope, but it can already barely cope with normal cases.

“On a normal day we are already overwhelmed. Nasser Hospital is basically the biggest functioning hospital in this area, but it can't treat the whole population. Last week the bed occupancy in the maternity department was at 214 percent, and the maternity department did 25 cesarean sections and some 200 deliveries. We are over capacity and the quality of care is going down due to the lack of supplies and space. How do you keep the intravenous line clean? How do you do all this if you have no gloves or chlorine? The situation yesterday was horrific.”